Cura is a virtual platform to enable communication between users and doctors to take medical consultations, diagnosis, prescriptions and health care programs, and it is provided in the form of a visit to the doctor’s virtual clinic through the Cura App which provides immediate direct conversations, whether by visual, audio and text messages at the same time.
Cura provides three main services, we list them briefly here, and you can refer to the description of each service in detail in the following questions:
Cura provides several payment methods through credit cards, Visa, MasterCard, or Mada activated cards for online purchase or by bank transfer.
Recharging Cura Credit can be done by bank transfer to one of Cura’s bank accounts and sending a copy of the bank transfer receipt on WhatsApp, for more details, please visit the following link https://company.cura.healthcare/en/bank-transfer/
Yes, but according to the member’s coverage and it is not removed or requested from Cura. Cura gives the prescription and then the user submits it to the pharmacy, and the pharmacy submits the approval request to the insurance company. As for the analyzes and x-rays, they are currently not available inside Cura.
Yes, Cura prescriptions are dispensed by the doctor and can be dispensed from any pharmacy.
You do not have to come anywhere, you can get advice anywhere from the Cura mobile application as long as you have a good and stable internet connection.
To contact the doctor, this requires downloading the Cura application for users, you can find it on the store of your device’s system, and through simple steps you can open your account, the next step is to choose the right doctor and consult him. You can communicate with the doctor through four methods, writing, audio recording, voice communication, and video communication. All this takes place within the tele-consultation.
Of course not. Cura covers more than 60% of the reasons for your visit to outpatient clinics, such as asking for initial opinions, medical advice and guidance, second specialized opinion, follow-ups, refilling prescription medications and consultations in which the doctor reaches a diagnosis from the medical history and information without the need for a clinical examination. Cura is not an outpatient clinic or hospital, and therefore, the patient is indispensable for clinical examination, examination, x-ray, and procedures that take place within clinics.
Cura guarantees you complete confidentiality, so no one can see what is going on within the consultation except you, your therapist and the medical supervisor to assess the quality to ensure your right, as all data is encrypted in the application servers. Also, any information can never be circulated.
In general and especially in specialized consultations, Cura adopts the immediate and rapid “on-demand” communication model with doctors, especially in specialized consultations. The appointments are replaced by the system of availability cases determined by the doctor. When the doctor’s case is yellow, he will respond within 24 hours as a maximum. When the doctor’s case is green, he answers within 6 hours as a maximum. Appointments are only set for health care programs.
Cura Premium membership is a subscription and monthly payment membership that is only useful for people who consult a doctor. Its feature gives the user an unlimited number of free instant consultations. In addition to one free professional consultation every month with a consultant or specialist, and any additional consultation is at a special discount only for membership holders of up to 40%.
Subscription to Cura Premium membership is 114 riyals per month, and the subscription is automatically renewed if the subscription is not canceled before the renewal date through the application settings.
Yes, the validity of the free review request is 14 days from the date of the specialized consultation request.
Yes, by entering the doctor’s profile and clicking on the consult now icon.
The doctor usually states the number of hours expected for a response in their profile.
The timer shown at the top of the screen calculates your actual communication with your doctor, and when the timer expires, the doctor will be able to extend the consultation time for an additional 10 minutes.
The system automatically deposits the paid amount into the user’s balance inside the app, and the user can request a refund to the bank account or card according to the method in which the payment was made. If the advice is covered by a health insurance, the number of consultations consumed will be updated and restored so that the user can request further advice on health insurance.
The subscription amount or the monthly subscription renewed to Cura Premium Membership cannot be refunded.
Cura Premium membership provides one free professional advice in non-subspecialties, whose price is 108 riyals or less.
By clicking on the “Forgot Password” option appearing on the application’s login screen
Yes, you can update your information registered in the application by contacting the technical support team through your email registered in the account at the technical support email support@cura.healthcare or through your account in the application via the technical support clinics located at the bottom of the list of medical specialties.
It is possible to recover the value of the specialist consultation in the event that a medical opinion is not provided according to the available information or if the doctor thinks the inability to form a medical opinion. The doctor will be replaced by another doctor if the specialty was chosen by mistake or if the doctor thinks it is not within his specialization. In the event that the doctor does not commit to respond within 24 hours, the consultation amount will be deposited in the client’s wallet as a balance and a refund can be requested to the bank or card. Likewise, the monthly subscription amount in Cura Premium membership cannot be recovered, because doctors ’scheduling is based on the number of subscribers, and the unused immediate counseling balance is not carried over to the next month. As for free specialized consultations, they remain in the customer’s balance to be used whenever he wants and the amount cannot be retrieved.