Cura Agreement

Preamble

Whereas The first party is a company that operates in various fields and activities, including telemedicine and telehealth, and is registered with the Ministry of Commerce in the Kingdom of Saudi Arabia according to the laws and regulations. The first party wishes to contract with experts in this field. The second party is a health practitioner or doctor who has the license and experience to practice the profession from the relevant authorities. The two parties have the legal capacity to enter into this contract and agree on the following:

Article One:

The preamble is an essential part of this contract and together with its annexes, they form an integrated unit and are considered part of contract to be interpreted and complemented by each other.

Article Two (Subject of the Contract):

The second party works and collaborates with the first party by representing it in the virtual clinic through the (Cura/كيورا) program application.

Article Three (Contract Duration):

The two parties agreed that the contract period is one calendar year from the date of signing, and it will be extended for similar periods unless one of the parties informs the other of its desire to stop at least two months before the contract end date.

Article Four (Obligations of the First Party):

1. The first party is obliged to provide the “Cura” application according to the standards that it considers suitable so that the second party can do its work to the best of its ability.
2. The first party is obliged to take care of technical issues with the goal of protecting the reputation and identity of the second party, as well as everything that concerns confidential matters between them and the clients with the goal of improving the work.

Article Five (General Obligations of the Second Party):

1. The second party agrees to follow or adopt the policies and procedures that the first party sets or develops as needed by the business interest.
2. The second party agrees to offer medical consultations to the clients of the first party through the “Cura” application, and the second party accepts full liability for this consultation as it reflects its own perspective and not the view of the virtual clinic as a whole.
3. The second party agrees to handle the application with seriousness and provide accurate information about its CV, which will be shown to patients, including personal photos, certificates and specializations, a license to practice the profession, and other things that demonstrate the second party’s qualification to practice the profession.
4. The second party agrees to comply with the instructions and conditions that the first party imposes on it to achieve the goals of this contract.
5. The second party agrees to respond promptly and not be negligent in dealing with patients’ and visitors’ requests and provide the highest possible standards.
6. The second party is required to officially inform the first party of all the work it does in this field or work with any other applications or programs that aim to provide consultations and advice electronically.
7. The second party promotes the first party among doctors and clients in its real clinic, with the goal of increasing the popularity of the program “Cura application”.
8. The second party agrees to apply the highest professional and functional quality standards.
9. The second party agrees to submit proposals that lead to developing the field of work from time to time.
10. The second party agrees to maintain confidentiality and adhere to the provisions of the contract signed between the two parties in this regard.
11. The second party agrees to provide guidance and advice to the clients of the virtual clinic by providing helpful and practical advice as it is provided in the real clinic. This includes advising the reviewer or patient to go to the emergency room or real clinic if necessary.
12. The second party accepts full responsibility towards others for any errors or negligence on its part.
13. The second party accepts the responsibility, in the face of others, of proving the authenticity of all documents submitted to the first party on the basis of which this contract was concluded.
14. If the second party wants to stop or remove the application, it must inform the first party no less than one week before removal, and it will bear responsibility if proven otherwise.
15. The first party is required to verify the validity of the second party’s license issued by the competent authority, and accordingly the account is activated and displayed in the application, and the second party accepts full responsibility for all the information it mentions in its personal file.
16. The second party who signed the agreement are not necessarily the ones chosen by Cura management.

Article Seven (Second Party Fees):

1. Financial details in separate document below:
2. Financial Details

Article Eight (General Conditions):

1. The first party has the right, unilaterally, to end this contract under any circumstances and at any time without giving reasons.
2. It is agreed that the two parties must carry out the terms of this contract in accordance with the obligations of good faith and to the satisfaction of God and in accordance with holy law and custom.
3. It is agreed that the invalidity of a condition or clause does not mean the invalidity of this contract, but rather every valid clause that is not affected by invalidity remains in force.
4. This contract supersedes all oral and written understandings and agreements made between the two parties.
5. It is not allowed to change this contract or modify its provisions or the obligations of the parties therein except with the approval of both parties to this or their representative, legally or legally.
6. All provisions of this contract are subject to the regulations and laws in effect in the Kingdom of Saudi Arabia, and in the event of a conflict, God forbid, arbitration shall be resorted to the competent authorities in the Kingdom of Saudi Arabia.

Article Nine(Insurance Service Conditions):

1. Adhere to ethical standards,norms and professional rules for diagnosis, prescribing, treatment and dealing with insurance members promptly.
2. Clarity with references on what can and cannot be done on telemedicine with a focus on giving clear medical advice after taking the medical history and the information you need to be your professional opinion.
3. The doctor is obligated to maintain his valid medical license and insure him against valid medical errors and bear the consequences and consequences of any defect, error, deficiency, negligence or negligence caused to the references as a result of this consultation.
4. The doctor is obligated not to agree in advance with the member to give consultation, diagnosis, treatment or unjustified prescription , and then the responsibility is considered on the doctor and this process is classified under fraud operations that are accountable by law.
5. The diagnosis, prescribing and treatment are the responsibility of the practitioner and the physician shall ensure that the patientis the same as the insurance member or the guardian of a minor member. The responsibility of the application shall be in setting standards and requirements for the practitioner and the auditor and providing technical matters that facilitate the verification of the identity of the auditor and the validity and entitlement of insurance to the member.
6. In order for an insurance consultation to be accepted and payable, it must contain a proper medical diagnosis , adequate information, medical history, and clear medical advice.
7. In order to ensure the continuity of cash flow for the doctor's dues, Cura will pay the doctor upon the monthly claim as applicable and even before collection from the insurance company, and in the event that the insurance company refuses to consult due to defect, lack of diagnosis or lack of information, Cura has the right to deduct the amount of the consultation from the doctor's balance or claim him to The amount if paid by CURA within a maximum of four (4) months.
8. In the event that you wish to exit this agreement, the expiration of the medical license, or the expiration of insurance against medical risks, you must notify the application administration immediately and reject any consultations that come on the insurance. Any amounts that arise if the doctor does not do the cancellation will be borne by the doctor.
9. It's mandatory to request a video consultation with the patient.

Article Ten(Wellness Program Conditions):

1. The session is done via voice or video call only and sessions that took place with text messages or voice messages are not considered. The duration of the session is 60 minutes.
2. The client must be reminded at the end of the session about the date of the next session.
3. The sessions will be reviewed by the medical supervisor to ensure the quality of service.
4. It is necessary after each session to document its number, objectives and therapeutic skills, attach copies of duties or treatment plans and keep them for reference.
5. The specialist is committed to the limits of the professional relationship with his clients and reminding them of that, and he must maintain the application customers inside the electronic clinic and any communication outside it bears the consequences of the practitioner.
6. Doctor payments are calculated from the programs "payable" after the end of each Gregorian month and will be processed at the end of the first week of the following month if they reach SAR 1000 or more, noting that the transfer of amounts is affected by holidays, weekends, holidays and Ramadan time, which may take a maximum of 3 days of transfer.
7. If the outstanding amount is less than SAR 500, the payment will be deferred for the next round until the amount exceeds SAR 500 and will be processed thereafter.
8. The program starts after the client pays and the first appointment with the doctor or specialist is made and the status of the program is considered "open".
9. The program is considered "completed" only upon completion of the sessions in full.
10. The program is "suspended" if the doctor apologizes for offering the program and if the suspension is made without explaining a compelling reason to the administration, no payment will be calculated to the doctor.
11. The customer can "cancel" the program in case of not benefiting. Then the supervisor reviews the sessions provided to ensure the quality of the service and the existence of a clear and written plan, and the value of this programwill not be paid to the doctor's share due to the lack of quality in the service provided.
12. When the program is "canceled" by the client without explaining a convincing reason for the cancellation, the amount of the sessions that took place and that the client failed to do will be calculated in favor of the doctor unless the doctor violates the conditions.
13. The program is considered "payable" only when it is "completed", "closed" or "canceled".
14. The doctor does not have to accept any health care consultation from non-clients, and if he does so, no financial dues will be calculated to the doctor for that consultation.
15. The doctor must accept only one consultation and refuse the rest of the consultations that his client opens repeatedly at the same time as the session.
16. If it becomes clear to the doctor that treatment through the electronic clinic is not suitable for the case, he must inform the client of the reason and submit a report to return the full value of the package to the customer with a discount only the first evaluation session in favor of the doctor.
17. In the event that the therapist is unable to complete the treatment program after the evaluation session due to the difficulty of the actual case, inform the client that the case requires a more accurate specialization or a more experienced colleague and leave the choice for him between transferring it to another colleague or ending the treatment program and returning the full amount to his account.
18. In the event that the therapist is unable to complete the treatment program for actual emergency reasons, inform the client of this and leave the choice between transferring it to another colleague or ending the treatment program and returning the full amount to his account.
19. The first session is considered one of the most important sessions in the program, so the therapist must seek to gain the client's trust and provide him with the opportunity to talk about the details of his suffering and not rush, blame or correct it, and the session also requires measuring symptoms and raising awareness of the nature of the existing disorder with a simplified explanation of how the program plan is going, and then documenting it in writing within the consultation, and the therapist is not entitled to request the value of the first session when one of these pillars is disturbed.
20. In the event that the customer is absent or late in attending his first session, he must cooperate in setting a new date for it in order to gain the customer's trust.
21. It is not permitted to transfer or assign the software from one doctor/therapist to another doctor/therapist without cancelling the program.
22. If the client does not show up on time without prior notification, the value of the session will be calculated for the doctor's session.
23. In the event that the doctor is unable to attend on time, the coordination team must be informed at least 12 hours before the appointment.
24. If the doctor does not show up on the scheduled appointment, the doctor will have to compensate the client with another free session with an appointment (suitable for the client) scheduled in the same week for the session that was missed.
25. The client must be alerted to the importance of completing therapeutic skills and making sure to perform homework or treatment plan, if any, and remind him of this at the end of each session.
26. The doctor has the right to raise a request to close the program in the event that the client does not adhere to the therapeutic skills and techniques after being alerted to this over two sessions, if he does not comply in the third session, here the doctor informs the client of the futility of the treatment and therefore the program will be "closed".
27. The specialist is committed to the validity period of the program, and in the event that the client is suddenly absent for two consecutive sessions without giving any reasons or response, the following dates remain reserved for the customer at the rate of one session each week, provided that the date and time are available for reservation for any other client, and the client will have to upon his return before the expiry date to communicate with the coordination of scheduling the dates of the remaining sessions, and the missed sessions will be calculated from the balance of the sessions of his treatment program.
28. In the event that the client is late for his appointment, the specialist must receive him as long as he is in the duration of the session and does not have to compensate the client for the missed minutes, and he must explain to the client that what will be addressed in the remaining time of the session is to complete specific goals due to the lack of remaining time.
29. The number of sessions for each specific and fixed program can only be changed in emergency cases coordinated with the coordinator.
30. Each program has a specific validity period during which the program must be completed and is indicated on the program page and also in the list of programs.
31. The customer is allowed to postpone the sessions for a maximum of two times during the duration of the program, provided that the postponement is not repeated for the same session.
32. If the therapist agrees with the client to change his appointments previously set by the sales department, the therapist must inform the coordination department to modify the validity period of the treatment program.