Doctor FAQs


Is Cura A Hospital, Clinic, Or Medical Provider?

Cura is a health informatics company specialized in innovations that solve accessibility problems in order to bridge gaps in the healthcare ecosystem.

What The App Aims To?

To make healthcare services easier and more accessible by a wider range of users, in addition, to educate and guide them through their consultations.

Are The Services Paid?

Yes, it’s, so please give your patients the best services they can get in the simplest way.

What’s The Virtual Clinic?

The virtual clinic is actually a doctor profile page that shows his/her qualifications and experiences, the page shared with users by an URL that is also given to the doctor once his/her account officially activated, sharing your clinic URL via your social media channels can lead to higher consultation rate.

How Can I Improve My Virtual Clinic?

Make sure you have mentioned all your qualifications & experiences and your specific areas of specialties along with a profile picture, including an introduction video would be great!

How Can I Reply To My Consultation When I’m Busy? Or Shall I Be Online All The Time To Respond?

There are three main statuses in the app represent your ability to reply which are:

  • Green color means you can reply within 6 hours
  • Yellow color means you can reply within 24 hours
  • Red color means you can’t reply

You have typically to respond within the allowed hours according to your profile status.

What Makes My Clinic On Users First Choices?

Three factors can make you  get more consultations and make your clinic one of the top clinics in the app which are:

  • Your status: how responsive you are and available can make your clinic one of the best in its specialty.
  • Last seen: how often you are there and online can make your clinic goes up in clinics choices.
  • Reviews: good reviews makes your clinic get on top easily.

Is The Follow Up After The Consultation Ended Allowed?

Yes, the Follow up is allowed for free just one time within 14 days after the start of the medical session (consultation).

How Long The Consultation Lasts?

Each consultation lasts for 20 min consumed by sending pictures, text, videos, or voice notes, the consultation can be extended for another extra 10 min one time only if it’s required.

How Can I Improve My Rating And Get Recommendations?

You can simply ask the user to end the consultation and rate his experience.

Can I Transfer A Case To Other Colleague?

Yes you can by telling your patient the colleague’s name so he/she can open a new consultation with him/her, the automatic transfer is not allowed in Cura.

Can I Transfer A Case To My Physical Clinic?

Yes, you can if the case required further follow-up or a clinical examination.