• This Agreement is made between:

    Company Al-Ri'ayah Al-Shafiyah Medical

    including the names "CURA" or "كيورا" is a sole proprietorship limited liability medical company and incorporated in Saudi Arabia with C.R. 1010482223 and whose registered office is at Cura, Office 50, 2nd Floor, Dist، 2821 Abi Bakr As Siddiq Rd, An Narjis 6157, Riyadh 13323, Saudi Arabia.

    In this contract it is referred to as "The First Party"

    and

  • Referred to herein after as "The Second Party"



    and together they are referred to as "the two parties" or "both parties"



    The second party is authorized to work under the license issued by the official body responsible for issuing licenses (SCFHS) to practice the medical profession and its number is

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  • Preamble

    Whereas The first party is a company that operates in various fields and activities, including telemedicine and telehealth, and is registered with the Ministry of Commerce in the Kingdom of Saudi Arabia according to the laws and regulations. The first party wishes to contract with experts in this field. The second party is a health practitioner or doctor who has the license and experience to practice the profession from the relevant authorities. The two parties have the legal capacity to enter into this contract and agree on the following:


    Article One:

    The preamble is an essential part of this contract and together with its annexes, they form an integrated unit and are considered part of contract to be interpreted and complemented by each other.


    Article Two (Subject of the Contract):

    The second party works and collaborates with the first party by representing it in the virtual clinic through the (Cura/كيورا) program application.


    Article Three (Contract Duration):

    The two parties agreed that the contract period is one calendar year from the date of signing, and it will be extended for similar periods unless one of the parties informs the other of its desire to stop at least two months before the contract end date.


    Article Four (Obligations of the First Party):

    1. The first party is obliged to provide the “Cura” application according to the standards that it considers suitable so that the second party can do its work to the best of its ability.
    2. The first party is obliged to take care of technical issues with the goal of protecting the reputation and identity of the second party, as well as everything that concerns confidential matters between them and the clients with the goal of improving the work.

    Article Five (General Obligations of the Second Party):

    1. The second party agrees to follow or adopt the policies and procedures that the first party sets or develops as needed by the business interest.
    2. The second party agrees to offer medical consultations to the clients of the first party through the “Cura” application, and the second party accepts full liability for this consultation as it reflects its own perspective and not the view of the virtual clinic as a whole.
    3. The second party agrees to handle the application with seriousness and provide accurate information about its CV, which will be shown to patients, including personal photos, certificates and specializations, a license to practice the profession, and other things that demonstrate the second party’s qualification to practice the profession.
    4. The second party agrees to comply with the instructions and conditions that the first party imposes on it to achieve the goals of this contract.
    5. The second party agrees to respond promptly and not be negligent in dealing with patients’ and visitors’ requests and provide the highest possible standards.
    6. The second party is required to officially inform the first party of all the work it does in this field or work with any other applications or programs that aim to provide consultations and advice electronically.
    7. The second party promotes the first party among doctors and clients in its real clinic, with the goal of increasing the popularity of the program “Cura application”.
    8. The second party agrees to apply the highest professional and functional quality standards.
    9. The second party agrees to submit proposals that lead to developing the field of work from time to time.
    10. The second party agrees to maintain confidentiality and adhere to the provisions of the contract signed between the two parties in this regard.
    11. The second party agrees to provide guidance and advice to the clients of the virtual clinic by providing helpful and practical advice as it is provided in the real clinic. This includes advising the reviewer or patient to go to the emergency room or real clinic if necessary.
    12. The second party accepts full responsibility towards others for any errors or negligence on its part.
    13. The second party accepts the responsibility, in the face of others, of proving the authenticity of all documents submitted to the first party on the basis of which this contract was concluded.
    14. If the second party wants to stop or remove the application, it must inform the first party no less than one week before removal, and it will bear responsibility if proven otherwise.
    15. The first party is required to verify the validity of the second party’s license issued by the competent authority, and accordingly the account is activated and displayed in the application, and the second party accepts full responsibility for all the information it mentions in its personal file.
    16. The second party who signed the agreement are not necessarily the ones chosen by Cura management.

    Article Six (Obligations of the Second Party in the Instant Consultation Program):

    1. The second party joins the shifts chosen from the shift schedule for the duration set by the first party in the Instant consultation program.
    2. The second party agrees to follow the directions of the first party in booking shifts to ensure proper coordination among the doctors’ team.
    3. The second party agrees to stay throughout his shift without interruption and with full attention to providing the best quality service.
    4. The second party handles its virtual clinic through the application as if it were a real clinic, and this includes attendance, dress, and professional interaction with users.
    5. The second party promises to provide a reliable communication network that does not affect the quality of communication with users.
    6. The first party agrees to track the presence and status of the second party to ensure its actual presence only during its shift hours.
    7. The first party agrees to hold the second party accountable for the hours of his presence during the shift only, in line with the company’s policy.
    8. The second party agrees to change his presence status according to the time of the shift, and he also agrees to respond all incoming consultations as long as his presence status is “online” during the shift or outside it if he does not change his presence status.
    9. If there is a single delay or absence without a valid reason from anytime doctor, he will be removed from the ongoing shift period.
    10. If the delay or absence is repeated within a month (two periods), the doctor will be totally excluded from service.

    Article Seven (Second Party Fees):

    1. The second party will agree to work on the chosen shifts that are scheduled twice a month.
    2. The payments consist of two parts: Basic Shift Payment and Bonus Consultation Payment .
    3. Basic Shift Payment: The second party will receive SAR 35 for a low Traffic Shift, where they have less than 10 consultations in 2 hours. The second party will receive SAR 25 for a high Traffic Shift, where they have more than or equal to 10 consultations in 2 hours.
    4. Bonus Consultation Payment: The second party will receive SAR 7 for each consultation that is rated as “Good”. The second party will receive SAR 5 for each consultation that is rated as “OK” or not rated. The second party will receive SAR 3 for each consultation that is rated as “Bad”.
    5. If the second party is late for more than 20 min, that shift amount will be deducted and the second party will still have to complete the shift.
    6. If the second party is offline during their shift, they may face a deduction or suspension from the shifts program depending on the situation.
    7. The first party can adjust the shift fees based on market needs and notify the doctors of this change in a period of one month maximum.

    Article Eight (General Conditions):

    1. The first party has the right, unilaterally, to end this contract under any circumstances and at any time without giving reasons.
    2. It is agreed that the two parties must carry out the terms of this contract in accordance with the obligations of good faith and to the satisfaction of God and in accordance with holy law and custom.
    3. It is agreed that the invalidity of a condition or clause does not mean the invalidity of this contract, but rather every valid clause that is not affected by invalidity remains in force.
    4. This contract supersedes all oral and written understandings and agreements made between the two parties.
    5. It is not allowed to change this contract or modify its provisions or the obligations of the parties therein except with the approval of both parties to this or their representative, legally or legally.
    6. All provisions of this contract are subject to the regulations and laws in effect in the Kingdom of Saudi Arabia, and in the event of a conflict, God forbid, arbitration shall be resorted to the competent authorities in the Kingdom of Saudi Arabia.